Returns

At JJ Collectives, we want you to be happy with your purchase. If you’re not completely satisfied with your order, we’re here to help.

1. Returns

We accept returns within 30 days of delivery.

To be eligible for a return, your item must:

  • Be unused and unworn
  • Be in the same condition that you received it
  • Be in the original packaging, where applicable
  • Include proof of purchase or your order number

Items that are returned without meeting these requirements may not be eligible for a refund.

2. Items That Cannot Be Returned

For hygiene, safety, or other reasons, certain products may not be eligible for return, including:

  • Personalized or customized items
  • Items marked as final sale
  • Gift cards
  • Used or damaged items
  • Products that cannot be resold for hygiene or safety reasons

If you are unsure whether your item qualifies for a return, please contact us before sending it back.

3. How to Request a Return

To request a return, please contact us at support@jjcollectives.com within 30 days of receiving your order.

Please include:

  • Your full name
  • Order number
  • Item(s) you would like to return
  • Reason for the return
  • Photos of the item, if it is damaged or defective

Once your request is approved, we will provide you with instructions on where and how to return your item.

Please do not send items back without contacting us first.

4. Return Shipping

Unless the item is defective, damaged, incorrect, or otherwise covered by an error on our part, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable.

We recommend using a trackable shipping service when returning an item, as JJ Collectives cannot guarantee receipt of items that are lost during return shipping.

5. Damaged, Defective, or Incorrect Items

If you receive an item that is damaged, defective, or different from what you ordered, please contact us within 7 days of delivery.

Send us your order number and clear photos of the item and packaging. We will review the issue and, where appropriate, provide a replacement, exchange, or full refund at no additional cost to you.

6. Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

7. Exchanges

If you would like to exchange an item for a different size, color, or product, please contact us at support@jjcollectives.com

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may offer a refund instead.

8. Sale Items

Sale or promotional items may be subject to different return conditions. Any product listed as Final Sale is not eligible for return or refund unless it arrives damaged or defective.

9. Late or Missing Refunds

If you have been notified that your refund has been processed but have not received it, first check with your bank or payment provider.

If you have completed these steps and still have not received your refund, contact us at support@jjcollectives.com

10. Contact Us

If you have questions about returns or refunds, please contact:

JJ Collectives
Email: support@jjcollectives.com
Website: https://www.jjcollectives.com

We appreciate your business and are committed to making your shopping experience with JJ Collectives as smooth as possible.

Thank you for shopping with JJ Collectives.