Shipping Info
Thank you for shopping with JJ Collectives. We work hard to process and deliver your orders as quickly as possible.
1. Order Processing
All orders are processed and shipped within 2–3 business days after your order is placed.
Orders are not typically processed on weekends or public holidays. Orders placed during these periods will begin processing on the next business day.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
2. Delivery Times
After your order has been shipped, please allow approximately 6–10 business days for delivery.
Estimated timeline:
- Order processing: 2–3 business days
- Shipping and delivery: 6–10 business days
- Total estimated time: 8–13 business days
Please note that delivery times are estimates and are not guaranteed. Delays may occur due to customs, weather, carrier disruptions, holidays, or other circumstances outside our control.
3. Tracking Your Order
Once your order has been shipped, we will provide tracking information when available.
You can use the tracking number to follow your package and check its estimated delivery date.
Please allow some time for tracking information to become active after your order has been shipped.
4. Incorrect Shipping Information
Customers are responsible for providing an accurate and complete shipping address at checkout.
If you notice that your shipping information is incorrect, please contact us as soon as possible at support@jjcollectives.com
We will do our best to update the address before the order ships, but we cannot guarantee that changes can be made after an order has been processed.
JJ Collectives is not responsible for orders delivered to an incorrect address provided by the customer.
5. Delayed or Lost Packages
If your package is delayed, please first check the tracking information provided by the shipping carrier.
If your package appears to be lost or has not been delivered after the expected delivery period, please contact us at support@jjcollectives.com, and we will do our best to assist you.
Once an order has been handed over to the shipping carrier, delivery times are outside of our direct control.
6. Customs and Import Fees
For international orders, your package may be subject to customs duties, taxes, or other import fees depending on the destination country.
Any customs duties, taxes, or additional fees charged by the destination country are the responsibility of the customer.
7. Contact Us
If you have any questions about your order or our shipping policy, please contact us:
JJ Collectives
Email: support@jjcollectives.com
Website: https://www.jjcollectives.com
Thank you for choosing JJ Collectives. We appreciate your business and look forward to serving you.